Purchase help

Real-money purchases require a permanent account. Available currency packs and prices appear in the shop; payment is handled through Stripe.

If payment completed but the currency is missing, wait a moment and reopen the lobby. Do not buy the pack again just to test it.

Contact support with the purchase date and receipt or order reference. Never include card numbers or passwords.

Refund eligibility depends on the circumstances and applicable law. Refunded currency is removed; a balance may become negative if it was already spent.

Before paying

Check the currency pack, displayed price, and the account you are signed into. Only use a payment method you are authorized to use. If you are a minor, ask the responsible adult before purchasing.

Payment declined or checkout interrupted

A declined payment does not deliver currency. Read the checkout message and confirm the transaction status before trying again. Your bank or payment provider can explain a card decline; game support cannot override one.

If you closed checkout early, reopen the shop and check your balance before starting another payment. A temporary authorization on a statement is not always a completed charge.

Contact support with the right details

Include the account username, pack name, purchase date, order or receipt reference, and what you expected to receive. Describe whether the payment was completed, declined, or still pending. This helps support trace the order without collecting sensitive payment details.

Refunds and unexpected purchases

Contact support as soon as you notice a problem. Digital purchase rights vary by location and circumstances, so do not assume every purchase is automatically nonrefundable or that every refund can be granted.

A refund or chargeback can remove the currency granted by that purchase. Spending the currency first does not prevent that adjustment. If the purchase was unauthorized, also contact the payment-method owner or provider promptly.